Overview

At UNIONCORE, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. This policy follows UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused, and in its original condition and packaging.
• You must provide proof of purchase (e.g., order number or receipt).

Note: The following items are non-returnable:

• Perishable goods (e.g., food or flowers)
• Customized or made-to-order products

Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• Refunds may take 7–10 business days depending on your payment provider.
• If approved, your refund will be processed to your original payment method.

Return Shipping

• You will be responsible for paying return shipping costs, unless the item was faulty or damaged upon arrival.
• Shipping charges are non-refundable.

Faulty or Damaged Goods

If your item arrives damaged or defective, please contact us within 48 hours of receiving it. We may offer a full refund, exchange, or replacement, depending on the situation.

How to Start a Return

To initiate a return, contact us at:
📧 sales@unioncore.co.uk
📞 +44 1234 567890

Right to Cancel (UK Distance Selling Regulations)

Under UK law, you have the right to cancel your order within 14 days of receiving the goods. This applies only to non-customised, physical goods purchased online.

To exercise your right, please contact us at sales@unioncore.co.uk.